FAQs

Great to see you here! At Hope Specialty Pharmacy, we’re a digitally forward pharmacy focused on transforming how you experience care. Unlike traditional chain stores, we eliminate the lines, the long waits, and the hassle. Most people don’t realize that many specialty prescriptions aren’t even filled at chain pharmacies—they’re often left unfulfilled, leaving patients without treatment. That’s where we come in. Providers and pharmaceutical partners trust Hope, because prescriptions are more likely to be filled here—quickly, reliably, and with personalized support every step of the way.

As soon as we receive your prescription, you'll get a text to review and confirm your order. Your medication will be delivered to your door within 1–2 business days—no phone calls, no waiting in line. Need to get started? Have your doctor send your prescription electronically or request a quick transfer from your current pharmacy. Behind the scenes, we’ll apply any available savings—like coupons or copay assistance—and send you a notification when it’s time to schedule delivery. It’s that simple. Just watch for a message from Hope.

We carry a wide range of medications, including specialty and non-specialty prescription products. You can check availability by contacting our Hope support team or using our website.

We accept most major insurance plans, including state Medi-Caid and Medicare plans. Our patient advisors are able to look up your plan so simply reach out to us and we'll confirm your coverage.

Simply click here or call 800-557-5555 to request a transfer. Our patient advisors will initiate the transfer of your prescription and find potential savings on your medications.

Getting started is simple.

Just have your doctor e-prescriber your prescription to Hope Specialty Pharmacy. We’ll apply any savings and text you when it’s time to confirm delivery.

Refills are made easy at Hope.

Approve the monthly text reminder or call us at 800-557-5555. We’ll handle the rest, including working with your doctor and insurance.

In many cases, your prescription copayment is the same as it would be at your local pharmacy. However, we apply extra savings like coupons and rebates to help you pay less and save.

Yes, you can use your FSA/HSA funds to pay for your prescriptions at Hope.

You can order your prescription by clicking the link that is texted to you, calling us at 800-557-5555, or messaging us at www.hopesp.com.

We're rapidly expanding to serve more states. Currently, we are licensed in California, Oregon, Washington, Arizona, Colorado, and Utah.

We provide free delivery options, and if you need your medication sooner, you can opt for expedited delivery at a small additional cost.

We offer various delivery courier options to ensure your medications arrive on time. You’ll receive tracking updates sent directly to your mobile device.

We’re a full-service pharmacy licensed in multiple states, offering end-to-end support for both your team and your patients. From insurance benefits verification and pricing investigations to prior authorization assistance, we help reduce administrative burden and streamline care. Our team ensures patients receive their medications quickly and at the most affordable price available, with flexible delivery options for added convenience. You can also create customized protocols tailored to your patients’ needs—so you stay in control while we handle the logistics.

Not at all. While the app makes things even easier, patients can still use Hope via text, phone, or web—whatever works best for them.

No. Hope’s services are completely free for both your practice and patients. Copays remain the same or may even be lower. Our team works tirelessly to manage prior authorizations, explore copay assistance programs, and fulfill and deliver prescriptions at no extra cost.

Call us at 800-557-5555 or send us a message.